Accelerating Shared Services

Accelerating Shared Services

Or How to Make Shared Services Suck Less

Charles Betz, Scott Prugh, Erica Morrison, Scott Nasello, Adam Zimman, Damon Edwards, and Randy Shoup


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Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers. This paper presents a deeper understanding of this problem and takes this conversation to a new level, presenting an improved framework for understanding and guiding, helping scale companies through this problem. Each of the authors of this paper has experienced shared services done well and done poorly, and the purpose of this paper is to outline some of the patterns we have found that lead to successful shared services implementations in our organizations.